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Crooked Dealer charges?
RM> I do not have a NEW board for which I paid $301. I have a REPAIRED
RM> board. Which, BTW did not solve the problem. The repairs which were
RM> done I could have done myself in less than half an hour of actual
RM> repair time. Diagnostic time? Well... Not a clue.
Well, whatever happened, the Dealer is responsible. But
similar things have happened at a MB/Porsche/Saab dealer
where a friend of mine works as a mechanic. Only this
time it was another mechanic at the dealer that brought
it to the attention of the service manager. Seems in
this case that the mechanic was "rebuilding" parts
himself (usually some black paint or brake cleaner)
ordering new parts at the parts desk, and putting them
away in his tool box for later sale or use. He also
used to keep a ready supply of cores in his trunk just
so he would have the "old part" just in case. Result
was that the customer, or the factory was paying for
the parts/labor of jobs not performed.
My suggestion in your case would be to make alot of noise
about this, you mentioned speaking with the service
manager, but you should also talk to the tech, and
see if he remembers the repair. A call to the Audi
zone rep would also be in order. Audi will pull
their franchise in a NY minute if they find
things like this happening. Don't be confused into
thinking this is some public relations thing, it's
self interest for the manufacturer, because they
know if the dealer is pulling this stuff on a
customer, it's definitly pulling this stuff on
I don't know about Audi, but when Porsche found out
about what was happening at the above dealer, they
reviewed EVERY warranty repair the dealer had completed
in the previous 2 years, tore apart replaced cores to
examine them, and made up a list of "suspect" repair
vehicles that they want to examine when they come in
for service work.
RM> Is it time to go a few rounds with the owner? Perhaps accompanied by
RM> my attorney? If I do this I wonder if I dare ever take my car in there
RM> again. Then again, maybe they'd be afraid to screw me again.
Forget the attorney, unless of course he'll work pro-bono,
you've already been screwed once.......
If it were me (very hypothetically, since I'd rather have
teeth pulled without novacaine than go to a dealer) I would
make the service manager and his superior aware of the
steps you're willing to take if you don't get satisfaction.
(Zone rep etc.) Knowing the name and title of those you're
going to contact might make them take you more seriously.
Good Luck, and keep us posted.
... Criminal: One who gets caught.
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