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RE: Re: A4Q bugs
It is unbelievable. I am not surprised that they left grease stains inyour
car as well. I have an appointment to drop the car off the evening of the 8th
for the 7500 mile service. I was asked by my salesman, Gordon, and the Audi
guy, Dean, to speak to them if there are any problems, and not to complain to
AoA. In addition, I took delivery of my car in the evening, initially, but
they prepped the wrong car!! So I had to come back the next day. Since the
service head was not there, I was asked to tell the Audi people who called
that I HAD met the guy and everything was fine.
I really was happy that they got the car, gave me a good price and didn't try
to treat me like a 23 year old who had daddy giving him a car. I bought it
myself and deal with them myself. They were professional, but I am not at all
adverse to calling AoA and being a little bitch. I don't know about anyone
else, but I don't expect shoddy treatment when I'm paying good money.
From: firstname.lastname@example.org on behalf of Steven Kim
Sent: Monday, July 01, 1996 4:20 PM
Subject: Re: A4Q bugs
I ordered my A4Q (auto) late January and took delivery in mid March. It's
loaded sans CD player, phone and metallic paint ($1000 over invoice). I drove
home and found out later that the trunk latch was broken, right tail light was
out and the airbag warning light stayed on too long. They took care of the
problem the following week. Got a new latch mechanism and they reset the
computer for the airbag sensor. The faulty tail light was due to a blown fuse
(wonder if Audi uses Lucas electrial systems - the Prince of Darkness). They
didn't have any fuses in stock so they had to scavenge one from a car on the
Another time, I had them try to fix a rattling noise coming from the B-pillar.
I brought it in twice for this repair. They still haven't solved the problem.
First time I brought it in, they left tools and scrap foam padding in the car
and damaged the alarm sensor mounted on the B-post. The second time I brought
it in, they replaced the sensor, added more padding to stop the rattling and
left grease stains on plastic trim piece covering the B-post (looked like the
mechanic worked on an engine and never washed his hands when he started on my
car). On both visits, they drenched the rattling area with silicone spray.
Overall, I felt their service was mediocre. I'm going to try Jack Daniels in
Fair Lawn for my 7500 service and see if they're any better.
'96 A4Q (auto)
'65 Sunbeam Alpine V
>______________________________ Reply Separator
>Subject: RE: A4Q bugs
>Author: "Jonathan Linkov" <ValiumNJ@msn.com> at Internet
>Date: 6/29/96 2:52 AM
>How do you feel about the service from Essex? I got my car there too...it
>took from Jan to April for it to arrive. Plus, after the 1000 mile service
>I found oil on the trim.
>When I bought the car, I recall they said that they have loaners for service.
> Now, when I arrange for the 7500 mile checkup, they tell me that loaners are
>for "major service, like repairs" and not for checkups. Does this sound
>like what you were led to believe?
>They did give me a good $$$ - 29,000 for Quattro, sunroof, CD changer and
>cold weather package. Then they included the remote locking and ski sack
>thingy at no additional!