NTW, Bad Ideas, & Cadilliacs

["Royal,Paul" <royal@bos.msmail.idx.com>]

Hi Folks,

 I too have had some bad experiences with NTW.  Here's the best!

 I went in for a simple "no charge" 6k mile rotation and balance with my   
5Ks last winter.  They proceeded to break off a lug bolt and asked me to   
return the next day.  I didn't like this idea one bit...but I   
figured..hey, mistakes happen.
 Next evening they proceeded to destroy not 1, not 2, but 3 easy-outs and   
then started using a torch and a hammer while I watched in utter horror   
(why I let them is still a mystery).  They screwed this up so bad (in   
addition to igniting the CV boot at one point) that I insisted the entire   
hub and CV boot be replaced by my mechanic while they paid for the rental   
car.
 They paid my mechanic $500+ and rented me a brand new Northstar Sedan   
DeVille for a week.
 Let's see....$800 for a broken lug bolt..nice job guys.
 An employee there told me that this incident changed policy at NTW in   
the region covering Portsmouth, NH and that if this happens again on an   
Audi that the hub is just immediately replaced by them.
 Interesting.

 Paul Royal
 90 90Q20v
 87 5Ks (248K miles+, For Sale)
 67 SS/RS 350 Camaro (Capri Cream, Power Slide, Loaded, Slow as Molasses   
in January)
 90 Suzuki VX800 (Wear a Helmet)

  Artificial Intelligence usually beats real stupidity