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Re: Fwd: Re: Audi of America finally wrote me back!-kinda long
I'll see your credit card rep and raise you the 2 days I spent this week
dealing with phone companies over a problem of why we could not send long
distance faxes. Had to deal with Ameritech, AT&T and finally some
billing service that apparently does our long distance billing.
the problem was ultimately attributed to our long distance billing
comany's "new computer system that inadvertently flagged our account with
a disconnect notice." Got a meek apology but no offer of any kind of
restitution for lost business opportunities.
Let me disagree with one point you made--the problem does not start with
high schools not turning out good students. It starts long before that
in the home. Talk to a high school teacher some time and have them tell
you what happens when Johnny & Jane are threatened with a "D" or "F".
Mom and Dad are all over the teacher and principal and school board
threatening all kinds of legal action.
By the time the kiddies get to high school most of their character, work
habits, etc. have long been established. As the Economists are so fond
of saying: you can affect behavior only at the margins.
Companies, in their never ending focus on fattening profit margins, shift
a lot of the "cost" of service to us. Instead of paying "operators" and
customer service reps we get automated answering systems. I mught have
pushed buttons more then 30 times in my quest to get our Fax problem fixed.
If you are calling about . . . press 1, etc."
Pogo was right: "we have met the enemy and it is us."
Required Audi content: I need a new one!!
PS: We know how good the q system is in rain, snow, ice, sleet, mud,
etc. what about wind chill? WC will probably get to about -45 this
weekend. Anyone out there recommend a good wind chill tire?