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At 06:38 PM 1/10/97 -0800, you wrote:
>>Monica, the lady on the other end of the phone, called the head of
>>Product Planning (tried to get his/her name so we could mail him/her
>>tons of "Bring a Coupe to the US" letters, no luck. She said Germany
>>makes that decision. Stingy basta$@*) and she said that there will
>>not be an armrest in the 1.8s from the factory this year. But she
>>said that a swap should be straight forward. She got back to me within
>>24 hours. Maybe Audi is getting better. Or by the sound of your
>>response, maybe not.
>This is certainly not standing up for AoA, since I have called them a
>number of times and have experienced similar helpful customer service
>reps only a fraction of the time.
She was waiting on the response from the Product Planning person. When I
first called, she called him, and he wasn't there. I was pleased with the
overall experience. I felt she was knowledgable and prompt.
Junior, Elon College (North Carolina)
International Business and Spanish Double Major
Currently without a car
(Looking for a Coupe Quattro or enough money to get an A4 1.8TQ)