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Reply: Ripped off
I am gonna assume you are talking about Shields Motor Company in State
Well, I had a similar rip off with those bastards that turned into a
long drawn out battle. I'll avoid the details, but basically they did
the following: lied to me about what needed to be fixed on my car when
it didn't, and didn't even fix properly what needed to be fixed.
I paid the bill with a check, just so I get my car back (Always get
your car back first, and then work from there.), and then stopped
payment on the check.
I then wrote a letter to the president of Shields (which went
unanswered), called Audi of America, and called the state consumer
protection bureau. This state consumer protection bureau and Audi
itself have no authority over them, but they do keep records, so I
would advise that you do explore both of these routes. I figure if
Audi gets enough complaints against one dealer, they could pull their
franchise. At the least, they won't be winning any customer
satisfaction award from Audi any time soon!!
Anyway, Shields refused to deal through the consumer protection
bureau, and instead they sued me in small claims court for the amount
of the check. I thought I came armed with all the right evidence,
like statements from other mechanics, and I even brought to court the
parts that they said were bad, but weren't. The problem is, because I
am not a mechanic by profession, even though I did know what I was
saying, I didn't carry much weight with the judge. Shields showed up
with their mechanic, a lawyer, and everything, and I was seriously
outgunned. The mechanic's statements I brought in, which were not
notarized, were argued (successfully) to be inadmissible by Shields's
Lawyer. A decision was made for Shields.
I then went to appeal it, and got a lawyer (I should have done that
from the start) and he filed the appeal. For whatever reason, Shields
did not file an "intent to defend," so a judgment was made in my favor
by default. Had it gone to court again, I was gonna go there with my
lawyer, pay some mechanic to take a day off of work and come up and
testify, and then I think I would have had them by the balls. Now
I'll never know.
I still in effect "lost" big time from all the head aches, lost time,
lawyer fees, and stuff, even though I did ultimately "win" against
Shields. I guess what it comes down to is, we, as the customer, are
at their mercy. Audi can't do anything, and the state can't do
anything, if they dig their heels in as Shields did. If you really
want to go after them, you have to sue them, and be prepared to pay
your mechanic to go to court and testify as to his "professional
opinion" as to what they did wrong. It still then comes down to two
"professionals" with conflicting story and the judge has to make a
call as to whom he found more credible. So you still take a chance.
My advice to you would be to just eat the repairs yourself, and chalk
it up to a bad experience.
However, nothing can stop us from spreading the word about bad
SHIELDS MOTOR COMPANY IN STATE COLLEGE PENNSYLVANIA, IN ADDITION TO
BEING INCOMPETENT MECHANICS, IS A BUNCH OF LIARS AND CHEATS, AND YOU
SHOULD NEVER GIVE THEM YOUR BUSINESS!!!!!!!!!!!
This is one guy's story when dealing with Shields Motor Company.