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Re: New meat
>>> "Osman Parvez" <email@example.com> 02/17/98 04:31AM >>>
>>>Bruce, You just typified the average jerk who comes into my
dealership and wastes my time.<<<
Great sales attitude here. Look upon the average customer as a jerk.
Definite management material here.
>>> I could turn this into a full ten page essay on the
various ways people insult me at work every day, but I'll pass.<<<
Don't like you job? Leave. Otherwise, be thankful "jerks" keep
coming in and spending their money with you.
>>> Just think next time you treat the salesperson anything less than
may be doing just what he says he is doing.<<<
Several things here. (1) I did not go in looking to buy a S4 wagon, I
went in for a part. The sales dude that grabbed me at the door was
trying to sell me anything he could. Wound up telling me they get S4
wagons in every now and again; and that the dealership was currently
sold out of the 1.8tq wagon. I corrected him on the S4 wagon thing,
but no, he was right. Asked if he found me the right one would I be
interested in buying. I said sure. What, his lack of training and
apparent lack of desire to learn anything about what he was trying to
sell makes me a bad guy? Okay, whatever.
[snipped rant here]
>>>Does this honesty and professionalism pay off? It doesn't seem to
because the customers seem to feel that the salesperson is a lowlife
abusing them carries with it no guilt.<<<
Perhaps your customers know you view them as "jerks" and, since there
is no respect coming from you, none is returned. Don't know here
Osman, this might be a better question for a therapist.
>>> Hey it's their job to deal with dishonest customers like you,
Here, I fight the urge to just say FY, but, knowing how easy it is for
people who would never say such a thing face to face to talk shi* long
distance, I'll let it pass with a smile.
>>>My lunch goes uneaten for over two hours as I find a way to beat
another local dealer in a lease.<<<
Work can be really really tough sometimes, eh?
>>>One problem... he's left his title (!!!) for the trade at the other
dealership. I would have
liked to kick his idiotic teeth in at this point for not disclosing
>>>and a very customer service oriented philosophy in our service
Sounds like top priority around there.
>>>a very strong possiblitity that I could find you a S6 wagon owner
who is considering
selling their car.<<<
Thanks, but then I would be committing to TWO deals at the same time.
Guy said he will find me a S4 wagon. So, better wait.
>>> I'm glad you think nothing of commiting to purchasing such a car
from the "new meat" at your local dealership. They must *love*
You really think they *love* me? Wow, that is nice. I always thought
they just viewed selling me parts as a non-affectionate process where
they took my money and gave me a car part. I thought they viewed it
as a BUSINESS. As far as the sales dude is concerned, I should feel
guilty, even though I did not seek him out; I did not tell him I was
looking for a S4 wagon; I tried to correct him but nope, he knew their
cars? Sure Osman, no problem.