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FWIW, I just spoke with Eric at RD Enterprises regarding the defective
shock. I can't say I was too impressed, he basically said it's not my
problem RD Enterprises don't warranty the shocks Koni do. He would
ship out another shock but I would have to pay for it up front. He
gave me the name of someone at Koni to call regarding warranty to see
if Koni would send a replacement without charge.
So I called Koni and the lady I spoke with there was extremely
helpful. According to her a new shock would be express shipped today
as soon as she received a copy of the paperwork i.e. receipt from Eric
at RD. When I asked Eric why I didn't have a receipt he said it should
have been attached to the outside of the shipping box (it wasn't) and
that maybe customs removed it.
ASI is the parent company of RD Enterprises.
Just for my information are there no laws in California (or other US
States) the require retailers to replace or refund defective product
within a certain number of days of purchase? A consumer protection law