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windshield replacement not for the faint of heart?

Well, after the guy from Company X came to replace my windshield, he pulls
the trim off the pillars(only did I notice, after reading the Bently that
he forgot a piece and removed it, after he left a few marks) and then goes
at the stuff with what looks like a biscuit joiner with a long extension;
it vibrates the extension very, very quickly, and whenever he uses it, huge
clouds of black smoke result.

I thought they used a thin metal wire to remove it...the meathod he's using
now seems slightly, uh, violent, and he keeps hitting metal clips that hold
the windshield in.

Makin me nervous as all hell...

91 200q 20v

Brett Dikeman
Hostes alienigeni me abduxerunt.  Qui annus est?
Te audire non possum.  Musa sapientum fixa est in aure.
Ita, scio hunc 'sig file' veterem fieri.