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RE: AoA experiences
So weird. AoA seems to have rare flashes of brilliant responsiveness and
then nothing but surly indifference for long periods of time...
It's a good thing for the Qlist. Or maybe a self-fulfilling prophecy...
> -----Original Message-----
> From: James Desveaux [SMTP:firstname.lastname@example.org]
> Sent: Wednesday, July 15, 1998 4:03 PM
> To: email@example.com
> Subject: RE:AoA experiences
> The list message had no Audi content, so I must make amends.
> I had one surprising and positive experience with AoA. I bought my '91
> 200QW in Nevada. It was registered in Minnesota, however. I drove it to
> California and got it smogged. It passed, no problems. WHen I went to
> register it, California tacked on a $300. emissions fee, since the car
> hadn't been registered here before, and the emissions sticker was
> missing. A couple of Audi mechanics at local dealerships told me I had a
> state car, and that the 3B US models were all the same, except for perhaps
> the missing bulb in the 'engine check' socket for non-California cars. I
> called AoA, and spoke with a client relations person (their term, not
> She asked where the car was first sold. I told her it was Pennsylvania.
> She said in heavily accented French, 'Well, you know, your car was made
> Pennsylvania standards, not California standards.' I figured, this isn't
> going anywhere. DMV in Cal had given me a form for the manufacturer to
> out. If AoA certified that the car was originally designed to meet Cal
> specs, they'd refund my money. I was not optimistic.
> Anyway, I wrote a detailed letter to AoA in Auburn Hills, MI, and included
> the DMW form, having filled out my portion. Amazingly, I received a
> telephone call from AoA the very day they received my letter. They had
> never confronted this problem before, but they called Sacramento and
> it out with my buddies up there. So my client relations person with the
> french accent tells me that AoA signed off on the form, that I had a 50
> state car, that DMV should and will refund my $300., and that I was to
> a nice day. Amazing. The dealers had told me that, in so many words, I'd
> be p*ssing up a rope trying to get AoA's help on something like this. I
> sent the completed form to DMV, but still haven't received my refund. But
> thought I should throw a fly into the ointment of AoA bad service stories.
> - Jim