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Strano's, slammed again

I too have had a remarkably similar problem with Strano's.  My $45 brake
pads turned up as $450 on my card.  Corrected after 2-3 calls.  Pads to be
delivered by the Strano boy at local autocross, he forgot them, I had to
pay shipping.  I was quoted $30-something, paid $50+ with shipping.
Strano boy autocrosses a 280ZX...automatic, what's wrong with this picture...
my $.02,
Dave Kase