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Why dealers get a bad rap.

For the most part, I don't think Audi dealers get a bad
rap.  I think they earn the reputation they have.

Both of our "local" dealers are terrible, especially with
parts.  Out of probably 10 trips to them for parts, they
have only gotten the part number right 1 time.  

Really, it is probably unfair blaming our dealers.  I
view the dealer somewhat like a child, they usually
act as their parents allow them to act.  When AoA
demands more from the dealers here, the dealers
will change.  I don't hold my breath though.