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RE: wacko service writers
That is outragious! I had some exhaust work done, including rerouting
clamps and new hangers which took 30 minutes and cost me only $45.
To put in those exhuast hangers is an easy job and should only take 10-15
minutes MAXIMUM! I'd also be a little concerned about the $99/hr labor
charge. Most good shops (i.e. dealer) charge $55 - $60 a hour (which ain't
small potatoes) but $99 is absurd!
200tq.... "gutted" exhaust
> From: Harry R Glesner III[SMTP:email@example.com]
> Sent: Wednesday, December 23, 1998 9:20 AM
> To: firstname.lastname@example.org
> Cc: email@example.com
> Subject: wacko service writers
> Well I don't want to put a damper on this time of joy and merriment,
> took the Audi a '91 90q20v to McDonald Audi/VW in merry old Littleton for
> a oil
> change, tire rotation, and the replacement of some broken exhast hangers.
> First I must say I've been doing buisness with "Continental" McDonald
> for the last 7 year with great regularity, mostly the VW side of the house
> my '86 Jetta customization...but the Audi side of the house has gotten all
> of my
> buisness on oil changes and check-ups since I got the 90q in May. With
> good luck and good will. Small terms I really like the place, I think I
> do, but here is my story.
> The Audi was needing an oil change I like the 3k schedual and try to
> stick to
> it. While I was a it I'd have the tires rotated and the exhast hangers
> and the broken ones replaced. The tire rotation, and the oil change
> charges were
> quite in line, $19 for the oil, and $16 for the tire rotation. But the
> bill was
> for $93.69...WHAT!
> The exhast hanger "repair" was for 3 rubber hangers @ $2.82 each
> $8.46 O.K., but the labor said:
> 18 CPA 0.50 $49.50
> That correct I was being charged @ a $99 an hour rate to replace 3
> "rubber bands" and it took the tech 1/2 an hour to change them. Lets just
> say I
> found that a "little" over the top. I took the bill back to the service
> and was confronted with a real additude. "I've been with Audi for 10 year,
> thats just the way it is." "your (I'm) lucky to have gotten off that
> cheap, that
> Audi has a sliding scale of charging that goes from $65 an hour to $130 an
> Well I was not going to take this, also knowing that the last time I
> replace some exhast hangers I did in my drive way with 2 screw drivers in
> 10 min.
> This became quite a bru-ha-ha...he all but acussed me of taking the
> out of the techs kids mouth. So be it...with great, and agressive pomp and
> aditude I was asked what I thought the service was worth and was credited
> that amount and told that "WOULD NEVER HAPPEN AGAIN". And was marched up
> to the
> cashiers window. I explained to him that over the last year I read of many
> situations like this on this quattro/Audi/20v news group and that I was
> stunned that it was happening to me, at a place I trust. He then accussed
> me of
> threating him with the internet.
> Wow...well I've decided to tell the story, to you all, and to Audi
> America, and to the owners of McDonald Audi/VW.
> I don't know what else to say, I really don't think it was the
> problem, I've NEVER had any missgiving at using them in the past. But as
> long as
> this service writer has it out for atleast my billfold, I'll think twice
> letting him have access to it.
> His name is Rick Schneider @ McDonald Audi/VW in Littleton, Colorado.
> any one else had a simular problem, know the man?
> Your input is appreciated:
> Rick Glesner
> Littleton, Colorado
> '91 90q20v