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Re: Audi US - Dumb Response Team
This sounds NEARLY identical to a story I had with the V8Q...
Best luck, Shayne
* Romeo Shayne Pavlic' *
* PO Box 19284 *
* Spokane, Washington 99219-9284 *
* U.S.A. *
* Phone: 509.838.2676 *
* Fax: 509.838.2676 *
* firstname.lastname@example.org *
Parting: 1972 Mercedes Benz 280 SE 4.5
Girlfriends Buick 4 Sale:
>From: Don Muirhead <email@example.com>
>To: "Quattro (E-mail)" <firstname.lastname@example.org>
>Subject: Audi US - Dumb Response Team
>Date: Wed, Jul 21, 1999, 16:03
> Long - but oh so typical of Audi...
> When I got home today I had a message to call Melisa at Audi US. I had
> called them a while ago about getting a parts list for a plastic lid PN #
> 857 827 019 B for an '86 CGT.
> Phil Payne and Kneale Brownson responded from the list and both of these
> great guys faxed me the EKTA illustration and parts list.
> Here's what Melisa told me (I taped the conversation)
> I'm sorry Mr. Muirhead for taking so long to get back to you.
> Unfortunately, we have no information on this part and you will have to
> contact your Dealer and have them order these parts for you.
> But Melisa, the Dealer can't order the parts because they don't have the
> microfiche for this lid and they were the ones who told me to contact you.
> Who is your Dealer Mr. Muirhead and who did you speak to in their Parts
> Dalmar Motors in London, Ontario - Ralph in parts is my contact.
> May I call you back in a few minutes Mr. Muirhead I would like to verify
> Sure Melisa, I'll be here.
> About 5 minutes later.....
> Mr. Muirhead, I just spoke to Ralph at Dalmar Motors. He remembers
> speaking to you about this part and told me their microfiche for your
> vehicle does not have the parts listed for this particular lid.
> Yes Melisa I know that - that's why I'm calling you.
> I'm sorry Mr. Muirhead but you will have to order the parts from your
> Dealer and if they can't get them then there is nothing we can do.
> But Melisa, the car was purchased new by me in Canada from an authorized
> Audi Dealer. The car came with this lid so how am I going to get parts?
> All I want is a list of the parts and the part numbers.
> I'm sorry Mr. Muirhead but you will have to call Audi.
> Melisa you are Audi.
> I'm sorry Mr. Muirhead I meant Audi in Germany - do you have the number?
> Oh, Melisa - think about what you just said, why would I have the telephone
> number for Audi in Germany.
> Here it is Mr. Muirhead 011495361970334, please provide them with your case
> reference number.
> Melisa - am I to understand that although I purchased this car new, in
> Canada from an authorized Audi Dealer I can not order parts for my car here
> and must order them from Germany?
> That is correct Mr. Muirhead obviously your car was imported from Germany.
> All Audi's are imported from Germany Melisa, what does my file tell you.
> Mr. Muirhead, it says you have a 1986 Audi Quattro Coupe with you purchased
> from Queensway Volkswagen Audi in Toronto.
> Melisa, It isn't a Quattro, it's a CGT.
> Mr. Muirhead you are mistaken, according to your VIN# you purchased a 1986
> Audi Quattro Coupe.
> Fine Melisa, but you agree I purchased this "Quattro" in Canada.
> Yes Mr. Muirhead, but according to your VIN# this vehicle was not imported
> to Canada.
> Melisa, it's a North American VIN#
> I'm sorry Mr. Muirhead, I meant the Part Number - this Part Number was not
> any product sold in Canada and I cannot help you.
> Oh, Melisa - you've been extremely helpful and knowledgeable you have a
> great day.
> Meanwhile, I'm busting my gut laughing. I pick up the phone call Ralph at
> Dalmar - he's laughing like hell.
> Not only did Phil and Kneale supply me with the list, I faxed Ralph a copy
> and he ordered the parts for me on Monday. With the exception of one item
> on back-order these will be delivered tomorrow. Audi US stock these parts
> and sent them via courier to their Canadian parts warehouse.
> However, to prove how badly customer support is at Audi, I'm seriously
> thinking about calling Germany and continue with this saga - just to see
> how screwed up Audi is.
> '99 A4
> '96 S6
> '86 CGT x 2 (bonus - one's a "Q")