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RE: Really bad TT
I can sympathize what you are going through. I went through it for four
months without really having the problem solved (excessive carbon build up
in combustion chamber) to my satisfaction. I got the same run around you
are getting. The problem is that AoA executives have insulated themselves
from the customer. I had difficulty getting the name of CEO or the Customer
Relations main person. If you go to the Audi Web site you will not see a
corporate structure displayed anywhere. That makes it very difficult to
address any issues with the AoA.
You mentioned the attitude problem. The AoA Service Representative that I
dealt with, who shall go nameless, told me point blank to my face not to
write any letter of complaint to AoA since they will be automatically
referred to him from problem resolution. He had the audacity to tell me
that .002" wear is "consistent" with engines of 49+K miles. Carbon build
up was excused that I probably kept buying low grade of fuel. When I
mentioned that I have receipt for every tank fill up from Chevron, Mobile
and 76 Union with premium or supreme grade gasoline his answer was that "he
doesn't know what the gasoline stations had in their tanks."
With this kind of practice AoA basically was washing their hands in
relation to any serious problem. TT transmission problems shouldn't be
difficult to recognize and one would think that would be easy to fix. More
so since the problem is self evident, and in your face, if you
will. Carbon build up, on the other hand is not that easy to
diagnose. Majority of Audi owners never listen to the engine when it is
starting, and an occasional knock could be excused as "bad batch" of
gasoline. There is even a Technical Bulletin issued in March of 1996
regarding carbon build up where they will de carbon under warranty or good
will once and than it is your baby. Carbon build up problems most likely
would become noticeable well after the warranty has run out whereas the
transmission problems are immediately self evident.
In my opinion the only thing that could get AoA to react in any meaningful
fashion to these endemic problems may be through a class action suite and
negative media campaign. Audi is selling in unprecedented numbers and this
has embolden AoA to treat endemic problems cavalierly. AoA has a short
memory and they have forgotten the negative impact from alleged sudden
acceleration and subsequent loss of sales. The other fact is that Audi
owners, including myself, like the product and have loyalty to it. A
little sympathy from AoA would go a long way.
Best of luck in your problem resolution.