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Re: Fwd: Re: Meltdown at Carlsson

I've had similair experiences as you Ed...
I haven't used Linda in over 3 years now, and don't intend unless I
absolutley has to.  For some that lives on the west coast, and is supposed a
laid back area, Linda is FAR from it.
I've had 3 wrong CV joints shipped to me, took it forever to get my credit
card credited back again, etc.  Not to mention the attitude...
Oh well.

Rob Andrews -- Dell Home Sales
1800-879-3355 x 47218 Rob_Andrews@Dell.com
99 A4 2.8Q--too many toys to list...

----- Original Message -----
From: Ed Kellock <edkellock@juno.com>
To: <quattro@audifans.com>
Sent: Friday, December 17, 1999 8:49 PM
Subject: Re: Fwd: Re: Meltdown at Carlsson

> Gee Sandy, I guess she's just selective.  I've suffered from all the
> problems you've never experienced in dealing with Carlson and Linda.
> Don't get me wrong, I appreciate having an affordable source for parts.
> But after
> incorrect parts, incorrect shipments, failed shipments, billing errors, 3
> unsuccessful
> attempts at getting a call tag, all on top of the abrasive nature and
> difficulty in
> contacting her, I now spend my money elsewhere.
> I was able to establish a friendly rapport with her and did grin once or
> twice during
> the process, but a few more dollars is money well spent when it buys me
> the
> confidence that I'll get what I want, when I want it.
> I won't refuse to try Carlson in the future, but it will be my last
> resort when I do.
> Not of this has anything to do with the current problems being discussed.
> I haven't called Carlsen in over a year.  I'm getting all the parts I
> need and not
> going broke at it either.
> Ed
> On Thu, 16 Dec 1999 23:38:30 -0500 Sandy Duffy <sandyduffy@home.com>
> writes:
> > You said
> > >Ok I have had a similar experience with Carlson parts.  I think Linda
> is a
> > >Bit@&.  Anytime I get her she is in a mood, with a Tude!
> >
> > I live in CT so I've never seen her.  I've  talked to her on the
> phone...lots.
> > She always super busy but I come to believe she's the type of person
> > who would be that way if she had nothing to do.  However, she always
> > take the time to help me, sort out my half-a$$ed description of parts,
> cross-
> > references them to local sources(considerable cheaper) or Audi, boxes
> > them up,(that day) and sends them to me.  I've never had an incorrect
> part.
> > And the one time she said she'd send a part red label and didn't, she
> shipped
> > it red label the next day, freight prepaid and issued a UPS "call tag"
> to get
> > the first part back on her dime.  She's got my credit card number on
> file
> > and I've never had a billing error either!  have no complaints with her
> at
> > all.  She's great.  I just wish my local dealer was even half as
> competent.
> >
> > Just my .02
> >
> > Sandy
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