[200q20v] Dealer Problems....
Tomsaudi200 at aol.com
Tomsaudi200 at aol.com
Tue Mar 27 16:55:42 EST 2001
I'm frustrated and I need some advice on what I should do. Many of you know my car was (and still is) experiencing a stalling problem. When I asked the list about this, TURBO BYPASS VALVE was shouted from the rooftops.
Armed with this info, I said look, here is the problem, and here is a likely solution. When I got the call back, I was told I needed the printed circuit board, which as you know is not an inexpensive part. I agreed, because I just can't be stalling out on major highways anymore. I asked again if the bypass valve and hoses were inspected, I was told yes, they were fine.
Back in my car several hundred dollars later, the car stalls out on my way home. I e-mail the dealer via Audi USA's website to the attention of the person I was working with. Audi's site says "you will receive a response within 24 hours". A week goes by, so I finally pick up the phone and call. And call again. Finally, I get a call back.
The manager reads off what was done with the car. He gets to the stalling, tells me about the TSB, and I tell him it did not work. He says ok, let's bring the car back in and try something else. Well, my problem is I've just spent a lot of money on a problem they failed to correct, so I ask what they can do for me. They can look at the car and see what is wrong with it is about the only response I got.
I plead for a loaner car this time, and am told flatly they don't have loaners (yet when I'm there, why do I see people returning cars?) I go on saying this is getting inconvenient for me and my wife, etc, but that didn't seem to work either. Finally, I ask plainly if he can understand my frustration of throwing all this money into the car without getting the results. I am anwered with "I can understand you want your car fixed." At this point, I am getting tired very quickly of this, and say "well I guess you have me between a rock and a hard place", and my response is "OK, so we'll see you on the 10th!"
Can you believe this crap? I am seriously tempted to just ditch the dealer, and see my mechanic, who's worked on my other Audi and my MG. I trust him, and god knows he wouldn't talk to me this way. When he makes a mistake, he does not make me pay for it. It appeared from my end that the dealer made a mistake, that I am paying for it, and will continue to pay until they finally get it right.
It looks like I just answered my own question, but what would you guys do?
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