[200q20v] Re: Toms' 200
Tomsaudi200 at aol.com
Tomsaudi200 at aol.com
Thu Mar 29 01:09:32 EST 2001
I'm glad you stepped in here, to talk to me, and to the list about this.
Also, I want to take this opportunity to explain what went on today in
regards to the problem. Most of the people responded to me privately, but
their advice and concern is duly appreciated, and the if anything, it shows
that we look out for each other.
What I regret is that this has turned into a he said/she said affair. I take
my advice from the list to make myself a better consumer when I have to make
a trip to the dealer. This is not an inexpensive car to keep up, so the more
I know from talking with all of you, the better prepared I am to talk to the
dealer. Where it gets complicated is when the dealer's service consultant
takes this as an insult, and dismisses any information provided here as
hogwash, and I end up getting a lecture. On the other hand, the sentiment
from the majority of the people who talk to me say not to trust the dealer,
to raise holy hell with them, and so forth. What I am looking for is some
kind of middle ground.
I know you did offer to see me personally on your day off, and for that I was
grateful, and I know you didn't need to do that, and the last place you
wanted to be was back at the dealer. Unfortunately, I had a conflict of
schedule that day, and my car was due in that week, so I thought I would let
the service guy test the system, and trust his results.
To answer one of your questions, yes, the speedo no longer bounces, but as I
indicated to the service dept, I was willing to live with that, I just wanted
the stalling to stop. I know about the TSB you are referring to. I saw it
posted here, and was reminded on the phone about it. I am fully aware of it,
and given that, I know that is why they replaced the circuit board, and it is
why I agreed to have the work done. BUT, on my way home, with another $700 on
my Mastercard, to have it stall out on the highway really burned me up. I
think I have a right to feel that way.
My phone call to the service manager left me even more frustrated than ever,
and I think that was reflected in my e-mail. Today, I decided to give the
dealer one more chance, but to go over head and talk to the big cheese. I
ended up with the Audi service general manager. I was told he was the "new
sheriff in town" and that he knew there was room for improvement, and that he
wanted this sorted out as badly as I did, and that he would do anything he
could to make this right by me. When I show up, I am to ask for him, and he
promised that he is going to make this better.
Bottom line, that's all I wanted to hear. That they gave a damn they did not
fix my car, that they were sorry, and that could understand my frustration
after spending all that money, and that they would do right by me. What needs
to be understood here is that anyone I've dealt with at the dealer, that this
is not personal. It's about my car, that I love to the point of distraction,
and it's about my money, which I work hard for. I simply can't afford to
throw away few hundred dollars like that. If I was only told yesterday what I
was told today, I think I would have felt a lot differently.
On that note, I am going to go to the dealer as planned, deal with the
general manager, and with any luck, we can solve this problem amicably. He
seems like a genuinely nice fellow, and it looks like he wants this taken
care of as quickly and easily as possible.
I thank Neil, and all of you for your advice, but at this point, all I can do
now is wait and see what happens when I make a return trip. Although I still
cannot comprehend why they can't give me a %$^%$ loaner car.
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