Rbade12 at aol.com
Rbade12 at aol.com
Sat Jan 21 10:41:45 EST 2006
I recently replaced springs and shocks. I got the Koni shocks from shox.com
[dealt with twice, always cheapest and accurate, they didn't have and couldn't
get, at this time, the H&R springs I wanted]. So, I ordered everything else
from Blau [they're about 100 miles north of me so I get stuff quick and,
hey, they only screwed up an order once before, wrong distributor rotor, which I
had to eat because I didn't look at it for months after recieving it]. The
ordering process went OK until the front shock kit came up. At that time they
were out of the the "better quality" strut mount but had a stamped version
that they'd installed in "lots of 20v's"[I said at that time there aren't "lots"
of 20v's around]. This strut mount in the kit with bearing, boot, and stop
would be $90-ish, the same approximate cost of the true 20v mount alone. Well,
I questioned that at the time, explaining over again what car I had, what
their website says, she insisted it would work on my car. I even called back
about an hour later to go over it again, she said it would work. You know the
ending, it was wrong. This started a 2 day process of calls, waiting for
calls back, emails and unanswered emails. They sent me an email that said, "we
don't take parts of kits back, but, in your case we'll make an execption". That
quote made me angry, as I felt it implied this was my fault. I sent an email
to them explaining my position, who I'd spoken to, time frames and the fact
that I had to complete the job with the OE piece [which is in very good
condition]. They then did the right thing, they apoligized, credited the piece and
gave me 10% off my next purchase. I will use them again, however,
unfortunately, I know that I have to be better prepared and able to tell them exactly
what I want. Which isn't the way dealing with an "Audi specialist" should be!
The tool kit I rented from them for timing belt replacement had a rear seal
puller in it instead of the front puller. I don't think the dude I spoke to
about that understood what I meant.
So, that's my story, really not much of one now that I read it, although at
the time it was a big deal. Anyone have a true horror story?
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