[A4] Re: [s-cars] I am fed up!
igor at s-cars.org
Sat Feb 14 12:35:21 EST 2004
the saga is over.
On 23 January 2004 I wrote a letter to Mr.Len Hunt.
On 29 January 2004 I received a call from Mr.Hunt's assistant, Mr.James
Cruse. He advised that Mr.Hunt personally (!) read my letter and asked
him to resolve the situation.
On 5 February 2004 I received another call from Mr.Cruse. He advised
that AoA would perform a goodwill repair of my ABS controller. Audi
would pay 100% of the cost for the part; I had to pay for 1 hour of
labour. The conversation itself has left a very pleasant impression.
On 12 February 2004 I brought the car to Don Rosen Audi where the ABS
controller was replaced under warranty.
I would like to most cordially thank all of you who sent me letters of
I also would like to specifically express my profound gratitude to Bruce
Mendel for the advice extended and the letter examples provided to me in
the private communication. The style, the useful buzz words, and even
the FedEx advice proved to be invaluable. Bruce, you can add this case
to your tally of the 100% epistolary success rate.
two turbo quattros
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