[BiturboS4] Blown Turbos (Non-Chipped S4) - Update

California Fields cfields72 at hotmail.com
Sat Apr 12 10:32:53 EDT 2003

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Scott, while I understand what you are saying, this is EXACTLY what leads to
poorly managed companies, "Their responsibilities end when the warranty runs
out."  On the contrary, what separates a great company from a poor one is the
ability to maintain customer service responsibilities even AFTER the company's
obligation.  When companies say, "oops, you're over our 50k limit, sorry but
your SOL," they significantly reduce peoples' trust and willingness to
consider their product again.  This is especially the case when a product (S4)
had KNOWN weaknesses where problems were/are likely to develop. By denying customers
service on a clearly inferior product (the turbo design that is), they risk
alienating what keeps them in business - return customers.

I hope our fellow S4 owner takes it to 'em and gets the coverage he deserves.

Carter Fields, San Francisco
2001.5, GIAC-X, Miltek 3" cat-back, Strat. shifter, Strat. DVs, A-pillar boost

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