[BiturboS4] Re: Turbo Issues (Audi S4 vs Porsche 951)

john sonty erhti at yahoo.com
Tue Apr 15 13:01:33 EDT 2003


We all understand the legality of the issue--that really isn't
the issue here. The issue here is, as you've stated, "good
customer relations".. But that does NOT mean AOA's offer fork
over half is a "gift".

That "budget" is there to keep current customers happy in hopes
of creating repeat buyers and establishing a good/strong
reputation for standing behind its products, i.e., a
"reinvestment" to improve the bottomline. Or very simply put,
for economic reasons.. After all, it is a for-profit, economic
entity, no?

So let's get off this kick as if AOA is some altruistic entity
out to do us Audi owners favors when we're 1-2k miles out of
warranty, 'k, my friend.. '-)

--- Ian McCloghrie <ian at codrus.com> wrote:
> On Apr 15, 2003 john sonty wrote:
> > "..they're giving you a gift."
> >
> > Ian, not sure I understand.. Are you saying that AOA is
> doing
> > him a favor??
> Didn't he say that Audi had offered to split the repair costs
> 50/50 when
> he first told them about it?  Given that it's out of warranty,
> they're
> under no obligation whatsoever to cover any of it, and
> offering to pay
> for half is a gift out of the "good customer relations"
> budget.
> --Ian

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