[BiturboS4] Re: Turbo Issues (Audi S4 vs Porsche 951)
stiles_s at hotmail.com
Tue Apr 15 18:48:28 EDT 2003
I think you guys are darn near arguing the same thing.
I think we all agree that:
1) audi isn't legally obligated to cover anything after warranty, and
2) in the name of good customer service, audi should cover something that is
this close to warranty coverage.
I think where we're split is whether John as any right to "expect" Audi to
cover this. If we agree that he has no right to "expect" Audi to cover it,
then it is indeed a gift. Here is where we have the disagreement. I
personally view the time after warranty as the time when I'm "on my own".
Anything the manufacturer does to help me is gravy. They give specific
mileage & date targets for good reason -- things are very different after
you step over this line. Time to bend over, grab the ankles, and be thankful
if Audi gives you a kiss first :)
IMO, anything that Audi isn't obligated to do is a gift by definition. I
think it's *great* that Audi is jumping in and paying half (or anything for
that matter). Again, JMHO.
From: biturbos4-admin at audifans.com [mailto:biturbos4-admin at audifans.com] On
Behalf Of john sonty
Sent: Tuesday, April 15, 2003 2:47 PM
To: biturbos4 at audifans.com
Subject: Re: [BiturboS4] Re: Turbo Issues (Audi S4 vs Porsche 951)
I disagree, respectfully..
Audi SHOULD be offering him something in this case (e.g, couple
of thousand miles out of warranty). I'd agree with you if the
car was 'well' out of warranty mileage limit--fact is, legally
or othewise, it ain't.. Besides, "legally", jy didn't have to
buy an Audi to begin with, did he? :) But since he did, damn
straight Audi should be offering him something..
JMO, but 'reasonable flexibility' makes for good, long-term
business/client relationships.. Again, personally, I think half
is fair.. but that's just me..
"Crying"? "spoiled child"? Dude, what's the problem?
--- Ian McCloghrie <ian at codrus.com> wrote:
> On Apr 15, 2003 john sonty wrote:
> > So let's get off this kick as if AOA is some altruistic
> > out to do us Audi owners favors when we're 1-2k miles out of
> > warranty, 'k, my friend.. '-)
> I'm not really interested in arguing semantics here. The term
> is a colloqialism, intended to suggest that the original
> poster should
> be glad they offered him anything. Ranting and raving about
> how this
> is unacceptable and he'll never buy an Audi again just makes
> him look
> like a spoiled child.
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