[BiturboS4] RE: My S4 Lemon Letter came

Erik J. Engstrom engstrom at rawbw.com
Sun Apr 20 12:09:49 EDT 2003


That I fully accept and can deal with. If it were the norm, I wouldn't be
due as much attention and remedy from the company. Customer Care is largely
responsible for the angst I've been through the past two months. I love my
S4 and I want it back in running shape. The shop thinks they found the final
problems, had three techs working on it over a period of about 3 weeks with
the audi tech line. They won't close it until I can get home and make sure
its gone. The mechanics have said "fixed" 7 times now.

Thanks for the reminder that it is a good product and a good company. I know
there are exceptions - this time it's my turn. I just hope that Customer
Care can handle things in a better way in the future. My response times have
been 900 to 1200% greater than communicated from the company.


ps. thanks for clipping the non-important portion of the article!

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