[Biturbos4] Rear Suspension Rattle (was: Dealer excuses...)

Quincy Chiang b5quattro at shaw.ca
Tue Aug 9 14:31:31 EDT 2005

I know, I just felt the need to vent and inform the Audi community.  I'll probably just end up showing them the pictures, and the video clip of the loose pad if needed, ask them to fix it under warranty politely and call it a day.

I'd love to go ballastic on them, as they've pissed me off on 3 occasions with regards to warranty repairs.  But I'd hate for them to scratch up my car or do other funny stuff to it.  But I think I'll chat with my salesman, not sure what he can/will do, but I gotta tell someone at the dealer!

One thing I really don't get is that, we owners are sort of free mobile advertising agents for car manufacturers.  When other people see us driving Audis that're still under warranty (in my case) with that loud annoying rattle, shouldn't Audi and their dealers be concerned?  It's an embarassment to the brand to allow customer drive off with strange noises and stuff.


----- Original Message -----
From: Steven Lin <steven at juniper.net>
Date: Tuesday, August 9, 2005 11:11 am
Subject: Re: [Biturbos4] Rear Suspension Rattle (was: Dealer excuses...)

> Quincy Chiang writes:
> > My dealer is supposed to call me when the window parts arrive, it
> > shall be an interesting conversation with them about this brake
> > problem ;-)
> I can fully understand your dismay at their oversight/incompetence,
> but unless you're looking to get something out of it other than to
> embarrass them, I wouldn't lay into them too harshly.  Let them finish
> the job and part ways, forever.  :-)
> -- 
> Steven

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