[Biturbos4] Update on Annoying Issues and CEL

David Bray brayd at rogers.com
Mon Feb 25 18:25:57 PST 2008

Hey Folks!


I want to thank everyone who replied to my queries.  Due to both a lack of
time and continuing cold weather, I decided to just drop off my car at the
“stealership” and get them to address a couple of the more pressing issues,
the driver’s door latch (for obvious reasons) and the CEL, since not
correcting it carried a high risk.


The cost to replace the driver’s door latch was 81.69 for the part + 101.50
for labour = 183.19, plus tax for a total cost of $207.01.


To diagnose and correct the CEL, which apparently was caused by a faulty O2
sensor, 278.28 for the part + 203 labour = 481.28, plus tax for a total cost
of $543.85.


Grand total = $750.86 (All figures in Canadian dollars.)


At these prices, I was glad I decided not to worry about the intermittent
clutch starter-lockout, for now.


Anyway, if there was any lingering doubt left about continuing to deal with
this dealer, all of it was removed this time!!  


After making an appointment and dropping off my car at 07:30, I asked them
to give me an estimate before starting any work.  But when I didn’t hear
from them at noon, I called and was told they still hadn’t got it in.
Suffice it to say that all day, I had to bug them to move my job along or
get any status or information.  Also, I had arranged my own ride to work,
but clearly told them I needed a ride back to the dealership at 16:00.  The
ride didn’t show until 17:40.  Upon arriving at the dealership, I was
charged an extra hour’s labour (101.50 + tax) above what I was quoted.
(Yes, the above figures apparently weren’t inflated enough!)  The clerk
proceeded to argue with me, whereupon the service advisor joined in,
itemizing each part and labour charge.  Of course, once this blow by blow
proceeded, it became clear that they HAD in fact made a mistake, since the
itemization matched the quoted value I had recorded, not the invoiced


They made no offer to compensate me for the troubles or for the extended
wait I had endured, but of course, did adjust the invoice, saying “Well, at
least we admit our mistakes.”  Yeah, right … not easily, nor politely!


Hey, I’m not saying I expect perfection, but EVERY time I deal with these
clowns, something gets messed up, and they’re not the least bit sympathetic,
much less apologetic.


Unfortunately, they’re the ONLY Audi dealer within a couple hours drive, so
while that persists, it’s no more Audi’s for me!  Too bad because as a
believer in all-wheel drive, this is my 3rd Audi (and 2nd S4).  In fact, our
other vehicle is a Subaru and had I been treated better, it would likely
have been an Allroad.  At this point, I’m planning to unload my S4 this
spring for an STi.


Anyway, sorry for my rant, thanks again, everyone, and best of luck.





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