Repair expectations - help ?
Michael Riebs / Audi V8
AudiV8 at 1stchoicegranite.com
Tue Aug 6 17:31:23 EDT 2002
The Better Business Bureau serving HARTFORD, CT is:
The Better Business Bureau
Email: info at ctbbb.org
821 N. Main Street Ext. Parkside Building
Wallingford, CT 06492 -2420
Michael L. Riebs
Grand Rapids, Michigan
----- Original Message -----
From: "Ice Cat ^. .^ ~" <iceisit at earthlink.net>
To: <quattro at audifans.com>
Sent: Tuesday, August 06, 2002 3:45 PM
Subject: Re: Repair expectations - help ?
> At the risk of sounding argumentative . . . ;-)
> >I think I'd ask them about the sign that says a diagnosis is $65.
> >Maybe it says "hourly rates" and then lists various activities?
> I asked them on the phone last week, and I honestly explained the
> situation . . . they told me $65 an hour to diagnose.
> When I got there sign said only:
> Labor: $65 an hour
> Diagnosis: $65.
> That is it, my mouth just about fell open.
> >Maybe the lady with the bearing noise is a regular customer?
> Yes she is a regular customer and I talked with her. Not a good way
> to create new customer good will, though, particularly after I asked
> them to replace the part.
> >If you didn't order the work done or arrange to have them call when
> >they figured out the problem,
> I was sitting in their lobby the entire time. I made the
> appointment last week stating I needed my car and I got up before 6
> a.m. specifically so I could get in first, I was over a half hour
> early for my 8 a.m. appointment and none of the mechanics were in yet.
> They came out and told me that they couldn't find the part anywhere
> in this entire Hartford, CT, area, so I took their word for it.
> First mistake, I probably should have paid them for the analysis and
> left at that point.
> It appears to me now, knowing we do a lot of our work, and trying to
> be fair with them, they decided that they would get as much as they
> could on a one-shot deal. I am almost out of places to go around
> >I can see them reinstalling the torn boot and then expecting to
> >charge you for the time to take it off again later.
> Well, they probably weren't going to tie their shop stall up waiting
> for a part they claim no one has. And I don't think that that is
> regular procedure to charge the customer for their problems when they
> already charge mechanic rate book fee.
> >If you feel unsatisfied after having the work completed, I'd tell
> >them that, and also tell them you or anyone else you know with an
> >Audi probably won't be visiting their business in the future.
> I was going to let them put the air intake boot on and tell them that
> I wanted to see how the car sounds. Go over there & make sure it is
> running, pay them and take my car while it still works, if ya know
> what I mean.
> People forget that the internet is free and unregulated and that word
> will get out. They probably don't want older cars to work on as
> they are in a fairly well to do area of the metro. All of the cars
> in their tiny lot were over $10,000.
> They are a certified Bosch dealer so I am wondering whether I have
> any recourse there . . .
> Fay, the ice cat
> 89 Audi 200 Turbo non-Q
> 2.2 liter engine,
> engine code MC, two knock sensors
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