SOS - need help w/Mother in Law's Audi in Alexandria

Michael Riebs / AudiV8 AudiV8 at
Mon Jan 27 11:45:48 EST 2003

Try contacting Bruce or Keith. Their shop is in Suffolk, but Bruce lives in Norfolk VA.
They specialize in Audis and have a stockpile of 5000 parts.

Michael L. Riebs
Grand Rapids, Michigan

'90 V8Q
'98 A6QA

----- Original Message -----
From: "superba" <superba at>
To: "Quattro List" <quattro at>
Sent: Saturday, January 25, 2003 7:47 PM
Subject: SOS - need help w/Mother in Law's Audi in Alexandria

> Hi,
> I realize this is a long shot.  I'm in California and my Mother in Law is in
> Alexandria, VA.  I was there for a while years ago and have helped her along
> with her 1985 Audi 5000 since her husband died.  I arranged a good place
> with a wrench she liked, but after a couple of years, he left and went to a
> Peugeot garage.  Another wrench took her over and ripped her off several
> times, and, when she complained, they told her to go elsewhere.
> She went to Heishman in Arlington and was satisfied with how they took care
> of her, although it seemed to me that they charged a lot and did unnecessary
> work from time to time.  Heishman recently split off their Audi group and
> built a new facility for Audi only;  however, the people with which she had
> relationships remained at the old facility that does not handle Audi.
> Her car has 65,000 original miles on it, is totally cherry, and she had all
> scheduled maintenance done at Heishman and their successor.  This week she
> went for a Virginia State Inspection Sticker and they found that (1) her
> "brakes were broke", and (2) "the turn signals _growl_ when a right turn is
> indicated".  I think the brake pads are worn and need replacing, but I can't
> decipher the _growl_.  Virginia State Inspection gave her a red sticker
> meaning the car can't be driven without permission according to her.
> She panicked and took it to a nearby tire dealer, Merchants Tire, and they
> told her they could repair the brakes, but she'd have to take it to "Audi"
> to get the turn signal repaired.  She took it to the new Audi repair
> facility and they told her that the cost would be $700 for the turn signals
> and brakes.  After she had taken a cab to her home in Alexandria, she phoned
> to see when the car would be ready, and they told her that they weren't sure
> when they'd get the part for the turn signal; the earliest possible date
> would be Tuesday, 1.28.03.
> Here's the squirrelly part:  The wrench at the new Audi facility has made
> overtures that she should just sell him the car for the cost of the repairs
> and buy another one.  He told her in the past that he wanted it for his
> wife.  Let me be clear.  He offered her $1,000 for it but said that would
> cover the repairs and she would net zero.
> I have no stake in this.  She has had the car since it was new and loves it
> but others tell her that it's 17 years old and she ought to have a new car,
> blah, blah.  I don't want to see her or anyone else get ripped off by an
> unscrupulous mechanic, and, if she wants to get a new car, she deserves to
> be able to do it in her own time.
> Anybody near Alexandria that could and would intervene in this?  It gives
> Audi a bad name to have this kind of crap happening.  BTW, about 3 years
> ago, I asked the list for help for her and got a few responses.  I've tried
> to call them myself with no success.
> Please contact me offline unless someone feels an answer is worthwhile to
> post on the list.  I can be contacted offline at <superba at>.
> Sorry for the long post.
> TIA.
> Cheers!
> Jim Jordan

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