TWFAUST at aol.com
TWFAUST at aol.com
Mon Mar 29 08:24:16 EST 2004
In a message dated 3/29/04 8:01:49 AM Eastern Standard Time,
quattro-request at audifans.com writes:
> >>Lexus cars are not fault-free, it all boils down to perception.
> >>People are so indoctrinated about the "Lexus reliability" (or
> >>Toyota, or Honda, whatever) that when problems do arise, they
> >>are dismissed as "atypical". The dealers fix the problems, and
> >>all is forgotten.
I agree with the above, a great deal is perception. I have also noted that
about 75% of Toyota buyers are women. Could it be that they are better about
adhering to "recommended service"? A few factoids about perception. An ex-GF
after replacing one window mechanism a month in her 4 year old Corolla for 3
months, decided to replace the car. With what? Another Toyota. Why? Because they
are such good cars.
As to Lexus, Consumer Reports recommends against buying a used one,
off warranty. Why? Because maintenance will eat you.
There is the perception among Japanese car buyers that mechanical
failure is an anomaly. If the car breaks, it must be that they failed the machine.
I recall that this perception previously applied to German car purchasers.
Another factoid. In the most recent J.D. Power report of "Initial
Build Quality" ( a measure of defects on delivery) Toyota and Honda were
immediately followed by Buick and the Ford Crown Vic. VW, Audi and Mercedes were well
down the list.
I have noticed that if a Toyota gives 200,000 miles off relatively
trouble free service, the response is "What a wonderful car". If a Pontiac
Bonneville gives similar service, the response is "It should, I paid enough for it".
An aside. I frequent my local "Auto Donation Charity Lot", looking
for oddities. I notice that there are an awful lot of 200,000 mile Park Avenues
and such that do not appear especially worn.
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