How The Dealer treats us...was Start of a silly season

[Grant Lenahan]

bear in mind that we put up with AoA for the cars.

Today, that doesn't carry the same weight.  Hmmm Pontiac G8 GT?   
Caddy CTS-V?  Next Year's Saturn, ne Opel, Omega?
Great cars with vastly better service records.

'ater VW

G
On Dec 1, 2008, at 8:59 PM, John Cassidy wrote:

> Someone said:
>
>
>
>> If Audi and VW didn't have their attitude toward supplying
> customers...
>
> This has come up many times, preaching to the choir, we love the cars,
> hate the way the company treats us.>
>
>
>
> Isn't that the truth!  I finally sent my ancient but trusty 200 20v to
> pasture and purchased a "new" '01 S4 with 45kmi. It lit up the Check
> Engine Light on the way home, so I decided to make an appointment  
> for a
> scan at Bozeman Audi, my first visit in at least decade.  The car  
> looks
> like new, but when I pulled up, the service advisor looked at me  
> like I
> was driving a '64 Beetle.  Told me he'd have it ready in an hour.  I
> came back 90 minutes later, and once he pulled himself away to
> acknowledge my presence, he said they'd be buttoning it up soon.   
> It was
> very clear he wasn't interest in any form of small talk.  Another 45
> minutes, and it was finally ready.  No, they hadn't washed it like  
> they
> do whenever I take the company Olds to the dealer.
>
>
>
> SA:  "it says torque converter lock-up stuck"
>
> Me:  "what does that mean?"
>
> SA:  "New TC is $988 plus labor.  Probably $2 or $3000 total"
>
> Me:  "It needs a new Torque converter at 45,000 miles?"
>
> SA:  "that's what the computer says"
>
> Me:  "Do they often fail like this?  Will a new one fail as well?  Any
> TSBs?"
>
> SA:  "Dunno" (he didn't check for a TSB)
>
> Me:  "I haven't noticed anything amuck.  Could there be a bad code?
> Will I be causing any damage if I just keep driving it?"
>
> SA:  "Dunno.  Might wreck the transmission.  Might get bad gas  
> mileage.
> Would you like an appointment?"
>
> Me:  "May I talk to a mechanic?"
>
> SA:  They are all busy.  $58 please.
>
>
>
> Now that's what I call Customer Service!  It's a good thing I have
> Audifans to help us figure this stuff out!  Thanks for letting me  
> vent.
>
>
>
> John Cassidy
>
>
>
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