Dealer Treatment II

LL - NY larrycleung at
Thu Dec 4 07:58:35 PST 2008

Apparently, it doesn't just apply to the auto industry. Denise McLuggage, a
former pro-racer and scribe in Autoweek once wrote in her column how Sony
denied a warrantee claim on her Vaio laptop due to "acid" getting on the
mother board. A friend of hers, whom is a computer tech said (post return
mortem) that the acid (it was there, and it took time for it to do it's
damage) was put there during the soldering process at assembly, and it had
nothing to do with the end user, but since he wasn't a Sony Tech, his word
is worth nothing. So, in effect Sony denied a mfg defect in their warrantee
based upon something no normal user would ever do (bother to open up a
laptop, place acid on the mother board, close it up!?!?). If this is the
general trend of mfgs with warrantee claims, what good are they? FWIW, the
inside of the weld seam at the bottom of my Saabaru's hatch has started
surface rust along the seam (and I'm sure, inside the seam). Saab denied my
claim, since it hasn't rusted through (which is fairly unlikely in a 3 yr
old, 50K mile car). That's sweet, since the warrantee is now expired. As I
said, what is the worth of a warrantee, especially if the trend is a general
trend amongst all coorporations? (FWIW, I POR15'd the area, and am now
hoping for the best).


On 12/4/08, Mark R <speedracer.mark at> wrote:
> There is clearly some corporate culture that rewards warranty denial.  It's
> happened to me, it's happened to my friends.
> Washing an engine is routine and recommended maintenance.  Many dealerships
> offer this service (of all makes).
> Once again, Audi doesn't stand behind its products and alienates their
> clients and the friends of the client.
> Mark Rosenkrantz
> On Thu, Dec 4, 2008 at 6:10 AM, <mccohens at> wrote:
> > A friend and non poster called me last night very upset with his dealer.?
> A
> > 2005?A4 with about 30K miles was at the dealer with failed coils.? The
> > service manager told him they failed because he got the engine wet and
> the
> > coils shorted and failed.? He did detail the engine a week earlier and
> > misted then wiped down the engine with a detailing spray.? According to
> him
> > about a half pint was sprayed over the whole engine, then wiped off.? I
> know
> > this guy and he takes care of his stuff.?
> > Anyway the service manager is denying the warranty because the failure
> was
> > caused by "spraying the engine compartment with water".? Bill is around
> > $400.
> > I am sure others have had the coils fail on these engines, anyone else
> have
> > similar issues with the dealer?
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