[urq] The Trip from Hell (Firestone Con-artist Rant)
spot.ontheroad at virgin.net
Mon Dec 20 18:20:51 EST 2004
For the good of mankind those fatherless pickpockets at Firestone ought to
be dragged out in to the street and stoned to death. Call me a radical but I
felt angry just reading about it.
Some time a go I posted my experiences with a so called Auto Electrician
outfit who installed my alarm (in a fashion). I still have not yet decided
how to exact a painful but memorable revenge on them.
Why can't people be honest any more?
Keith (jumping down off soap box and retiring for the night!)
----- Original Message -----
From: Andrew B <andrew.sb at gmail.com>
To: <urq at audifans.com>
Sent: Monday, December 20, 2004 10:30 PM
Subject: [urq] The Trip from Hell (Firestone Con-artist Rant)
> Email 2:
> Well, this weekend I decided to take a trip to Buffalo to visit a
> friend of mine who went to school there. The trip up was fine,
> outside of some issues with my Spedo, and the car made the trip with
> no sweat (lots of gas though...). On Sunday, when it was time to
> leave, I went out to start my car, and it turned over as usual, but
> didn't start. So I turned the key again, as usual, and it cranked....
> and it cranked....
> and slowly it stopped cranking.
> I figured this was a low battery, so I tried jumping it, to no avail.
> My guess was that it was flooded as well as dead. Regardless, I
> called AAA, thinking they may have some suggestions, but mostly I just
> got a tow. Of course, I really didn't have anywhere to tow it to. My
> uncle is in the area and has a garage, which I figured would help the
> car warm up, and it might be able to start. Of course, I didn't know
> how to get there. So we towed it to the only place open on a Sunday,
> Firestone. This is where it gets interesting/bad/disappointing.
> I got to firestone at about 3, since I wasn't the only one stranded in
> that icy cold. When I got there, they told me they would work on it,
> and figuring that it needed a jump and some heat, I thought it would
> be an easy fix. I couldn't have been more wrong. They didn't even
> move the car in until 4:55, and they closed at 5. I figured they
> could at least tell me if they weren't going to try working on it,
> then I could make other plans. I'm very lucky I was staying with a
> good friend out in Buffalo, as I had to spend another night there
> while I waited for firestone to do anything. When I left, the guy
> told me they would work on it in the morning, and call me by 9 when
> they figured out what it was.
> So, I woke at 7 the next morning, and finally got to Firestone at
> around 9 or 930. They hadn't even touched the car yet. Now I know
> they've got other customers and everything, but it takes 30 seconds to
> see if it'll turn over. So, I hang around for a while, and about an
> hour later they start working on it. A couple hours go by (who's
> counting, anyways?) and the guy tells me he's getting some price
> qoutes on some parts for me. Parts? All I need is to get it
> started...Sure enough, the guy comes back with an estimate of $570 to
> replace my spark plugs and wires, and to flush the fuel system. Might
> as well throw an oil change in too, right? I couldn't believe it,
> $230 worth of labor to install plug wires...are you kidding me?
> I told the guy I needed to hear it run before I paid for anything. He
> said the guy had gotten it started earlier, but it was idling high and
> stumbling. I figured it just needed to warm up, but regardless, he
> wouldn't let me try it until "they put it back together." So i go out
> to take a look, and sure enough, there is one spark plug removed, and
> the corresponding cable is removed. No open distributor, no throttle
> body (which he said was "gummed up"), and no signs of any effort at
> all. I told the guy I would put it back together and start it, and
> then we'd see, and he sent somebody else to do it (one spark plug is
> "all apart"?). Sure enough, the car immediately started, and the guy
> drove around to the front before I could even see it. He wouldn't
> even let me see how it ran! When he parked it and ran off, I got
> inside, and sure enough, it ran just as well as it ever did.
> I can't believe those con artists wanted me to pay $570 to do some
> crappy work that didn't need to be done. I'm amazed that they get
> away with this. I got out of there after spending $60 (yeah, for a
> battery charge and a flooded engine), and I would have gladly paid the
> original $85 they wanted just to get out of there. To make it even
> better, they broke a T junction in my windshield washers, and my radio
> and clock no longer work. I'm hoping it's just a fuse. I was so
> eager to get out of there, I didn't even care. I drove the car back
> to syracuse without any problems, besides no radio and a loud
> spedometer. I can't believe those guys, I'm pissed.
> Anybody have any suggestions on where to turn? My father suggested
> the better business bureau, but I'm wondering if there's anything
> else. As I waited for 5 hours there, not a single person walked away
> with a bill less than $300. What a mistake that was... Anybody have
> a similar experience? I've never been to a Firestone before, and I'll
> never go to another.
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