[V8] HELP!!!! I'M BEING ROBBED!!!!!!!

cobram at juno.com cobram at juno.com
Wed Jun 2 15:37:20 EDT 2004

Oliver Gruber <osgruber at comcast.net> writes:
> Ok, I had developed a leak in my hydraulic system and had to take it 
> to the mechanic to have it replaced. It was under a three year 
> warrantee from ZF industries and on the warrantee card it stated 

> I called ZF and inquired as to this problem. Here is a copy of  
> their response.

> You do not need any warranty number from us. You only need to 
> present your work order or the invoice paper from the installer.

> Tam Nguyen
> Service Support Manager

Either this shop has a bad relationship with it's current supplier, or
his current supplier sucks.  

Have Mr. Nguyen or any other ZF rep. you get on the phone speak directly
to your shop or his supplier.  From past experience with a Febi warranty,
 ZF has to assure it's regional distributor, who has to assure his
jobber, who has to assure your mechanic that ZF will indeed honor it's
warranty and his shop won't be stuck with an unpaid invoice at the end of
the month.  It happens more often than you'd think, especially now that
it's basically "WorldPac Ubber Alles", the shop/parts supplier
relationship isn't what it used to be.


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