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In message <firstname.lastname@example.org> email@example.com (John Firkins) writes:
> Thanks for the recommendation. They seem to be very friendly, and the
> price for a wing was less than half that of Quattrosports.
> However, they also seem to be technologically challenged! ...
> All in all its been a frustrating experience. I'm a pretty patient person,
> however, I was going to have the wing included with a shipment of
> veterinary goods that a business associate is flying out. Now, after
> holding up the shipment for a week, it looks like all I've done is
> embarrass myself.
> I can think of quite a few listmembers who would not hesitate to slam them
> on the list, which would be a pity both for the list (assuming that Sanburn
> gets their act together) & sanburn will miss out.
Well, I think it's worth a note to the list ...
Yeah - Sanburn are more than a bit chaotic. The place consists of seven or
eight large dark sheds, a phone, a fax machine and pure distilled chaos.
Although it's quite small (there are only a dozen or so cars being broken on
site at any one time) it's full of frenetic activity with people rushing to and
fro serving callers. They have about three people who deal with customers, and
about a dozen people stripping cars. Unlike most places around here that
simply stack cars on a lot and pull bits when required, Sanburn actually strip
for stock and keep the parts in a couple of big warehouse sheds under dim
In person, they're as helpful and pleasant as you can imagine. But my
experience is much the same as yours - I called them to ask how much they
wanted for the MAC12 ECU that I _know_ they have on a shelf, and two days later
they haven't called back. They're not in that class that takes your money and
rips you off, but they're not a very professional service organisation either.
In the direst of emergencies, they're only twenty minutes from here by road and
I pass their gates around once a week. I'll probably be passing next on
Thursday next week.
Committee Member, UK Audi [ur-]quattro Owners Club