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Re: Is it me or the dealer?
Scott 20191668 Bermes wrote:
> The irony is I am about to sell that wagon and really am in the market
> for a 100CSQW, but won't be looking to do business with them!
> Appreciate anybody's thoughts.
Several thoughts: (1.) Customer service is in the eyes of the beholder;
(2.) Genuine customer service would dictate that the dealer pony up the
$25 with no questions asked because they really wanted to continue to
get your business, and the business of every other customer; (3.)
Writing off the $25 would seem to be a no-brainer, but how many people
have we met at Audi dealers -- whether salespeople, partspeople or
general managerpeople -- who really know Audis and are allowed, let
alone encouraged, to think for themselves?; (4.) It is, after all, only
25 bucks. Let it go and, of course, buy your new Audi elsewhere. Good
West Grove, PA (notebooking from my A4QM Avant above Sweetwater, PA, at