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RE: Parts Fraud?
While I'd agree with Orin that Bob should talk things over with the dealer
first ... if they don't see a problem with what they've done he should got
to AoA ... and other consumer fraud representatives. Carlsen has sources
for aftermarket parts as well, but unless I ask for them (or Didi tells me
that an a-mkt part is available) when I order parts they come from the
factory bins. I must say that some of the aftermarket parts are amazing ...
I bought a front corner lamp for the V8 that way and it came in the same box
that the factory part would have ... "Audi original" and all!
San Jose, CA (USA)
> > As an ex-GM service rep and a present day Audi-VW dealer,
> > I'd_strongly_advise you contact you Audi field representative. You
> > be able to get a hold of his contact info through the Audi head office.
> I would strongly suggest that he doesn't and handles it with the dealer
> We really don't want to be shooting ourselves in the foot here and
> preventing alternative sources of parts being available.
> If the alternative doesn't fit, then deal with that appropriately
> ie. as a defective product.
> Another thing to consider is whether the original part is even
> obtainable. Surely we don't want the situation where the dealer
> has to say "Well, it's not available" where the truth is "There
> is an aftermarket source, but we aren't allowed to sell it."
> We are all so happy when someone posts "Linda has found a source
> for XXX for 30% of the Audi cost". Let's keep this in mind...
> We have heard cases of genuine parts not fitting properly too...
> You would want to compare with a new genuine part as well.