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Response - Dumb Response Team
And the saga is over....
I got a call at 7:30 AM EDT from Bernhart Schmidt, Audi Export Customer
Services in Germany. It seems my request wasn't in accordance with Audi
protocol so it was turned over to him.
Of course I had to go through the whole Plastic Trunk Lid on a CGT story
and provide the car's VIN, E-mail address and FAX number, mother's maiden
name and swear an oath giving Audi the rights to my first born male child.
Bernhart apologized but informed me they have strict procedures that must
be followed when things out of the ordinary like this happen. He asked me
if the vehicle information label was still on the inside of the trunk lid
and would I mind taking the information off the label. He would call back
in about 15 minutes.
So in about 15 minutes he calls back. I give him the information and I
start to work on him about the problems Audi NA gave me and all the other
headaches the dealer and I have been going through.... I'm setting him up
for a new shift boot in lieu of key chain, coffee mug, cup-holder, etc...,
and what are they going to do to compensate me for my time and trouble.
There is dead silence on the other end of the phone then I notice I'm
receiving a FAX so I peek over and damn it, it's from Audi while Bernhart
Then out of the blue he informs me that my dealer must have another
customer with the same problem because he was checking NA inventory and
noticed that someone had ordered and received the parts I was looking for
last week. He pulled the order and it was for the same dealer. Bernhart
wished me well and hung up.
I guess I caught before I could even get my hand near the cookie jar. I'm
sitting here a little bruised and beaten, I pull the 8 page FAX he sent me
and the damn thing is in German - a double whammy.
Btw - Bernhart speaks excellent English so for those in NA that need to
import or follow-up on parts ordered from Germany you might wish to keep
this name and number as a contact. Fax: 011-49-841-893-6471, Tel: