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Dealers and why they suck

Fellow listers,
I had my car in to my local Audi dealer (Sewickley Porsche/Audi in Pittsburgh)
to have the airbag recall done to it this week. Went to pick up the car
tonight after hours, and what do I see? A large paint chip taken out of my
driver's side door right above the handle. So I had to leave the car there
again for another day. Looks like this is going to be a nasty visit to the
dealer tomorrow to bitch them out for a tube of free touch-up paint and
finally pick the car up. It just really pisses me off when these idiots at the
dealers do shit like this. And do you think they would mention this to me on
the phone when I called to see if it was done? 

'92 100S (68k)